Last updated: 20 June 2025
These terms and conditions govern the provision of removal, packing, and storage services by UK Removal & Logistics Ltd (Company No: 15954477), registered at Unit 1, 17-18 Regal House, Royal Crescent, Ilford, IG2 7JY, United Kingdom ("we", "us", "our").
All quotes provided are fixed prices based on the information you supply. If the actual move differs significantly from what was described (e.g. additional items, restricted access not disclosed, or significantly greater distance), we reserve the right to adjust the price before commencing work.
Prices include VAT where applicable. Payment is due upon completion of the move unless otherwise agreed in writing.
A booking is confirmed once you accept our quote in writing (including email, WhatsApp, or via our online form) and we acknowledge acceptance. We will send you a confirmation with all relevant details including date, time, and price.
The Customer must:
We carry comprehensive goods-in-transit insurance and public liability insurance on every move. Our liability is subject to the following:
We cannot transport hazardous materials, illegal substances, perishable goods (unless agreed in writing), live animals, or items of extraordinary value without prior arrangement and additional insurance.
If our team is unable to access the property or complete the move due to circumstances beyond our control (e.g. road closures, parking restrictions, lift breakdowns, or keys not available), we may need to reschedule. Additional charges may apply if significant waiting time or return visits are required.
Where storage services are provided:
If you are unhappy with any aspect of our service, please contact us within 14 days:
We aim to acknowledge complaints within 24 hours and resolve them within 14 working days.
We shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to: severe weather, natural disasters, pandemics, government restrictions, strikes, or road network failures.
We process personal data in accordance with UK GDPR and our Privacy Policy. Your data is used solely for the purpose of providing our services and will never be sold to third parties.
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these terms from time to time. The latest version will always be available at ukremoval.co.uk/terms. Continued use of our services after changes constitutes acceptance of the revised terms.
UK Removal & Logistics Ltd
Unit 1, 17-18 Regal House, Royal Crescent, Ilford, IG2 7JY
Company No: 15954477
Phone: 020 3769 9990
Email: sales@ukremoval.co.uk