Terms & Conditions

Last updated: 20 June 2025

1. Company Information

These terms and conditions govern the provision of removal, packing, and storage services by UK Removal & Logistics Ltd (Company No: 15954477), registered at Unit 1, 17-18 Regal House, Royal Crescent, Ilford, IG2 7JY, United Kingdom ("we", "us", "our").

2. Definitions

• "Customer" means the individual or organisation booking our services.
• "Services" means all removal, packing, storage, and related services we provide.
• "Quote" means the written or digital estimate provided to the Customer before booking.
• "Booking" means the confirmed arrangement of our Services for a specific date.

3. Quotations & Pricing

All quotes provided are fixed prices based on the information you supply. If the actual move differs significantly from what was described (e.g. additional items, restricted access not disclosed, or significantly greater distance), we reserve the right to adjust the price before commencing work.

Prices include VAT where applicable. Payment is due upon completion of the move unless otherwise agreed in writing.

4. Bookings & Confirmation

A booking is confirmed once you accept our quote in writing (including email, WhatsApp, or via our online form) and we acknowledge acceptance. We will send you a confirmation with all relevant details including date, time, and price.

5. Cancellations & Rescheduling

• Cancellations made more than 48 hours before the scheduled move date incur no charge.
• Cancellations made within 48 hours of the scheduled move may incur a cancellation fee of up to 50% of the quoted price.
• Cancellations on the day of the move may be charged at the full quoted price.
• Rescheduling is free of charge subject to availability and provided at least 48 hours' notice is given.

6. Customer Responsibilities

The Customer must:

• Provide accurate information about the volume and nature of items to be moved.
• Disclose any access restrictions, parking limitations, or building regulations at either location.
• Ensure clear and safe access for our team and vehicles.
• Declare any high-value items (over £1,000 individual value) before the move.
• Ensure all items are legal to transport.

7. Insurance & Liability

We carry comprehensive goods-in-transit insurance and public liability insurance on every move. Our liability is subject to the following:

• We will take all reasonable care in handling your belongings.
• Claims for damage must be reported within 7 days of delivery in writing.
• We are not liable for damage to items that were inadequately packed by the Customer (unless we provided the packing service).
• We are not liable for damage caused by inherent defects, natural deterioration, or items not disclosed to us.
• Our maximum liability for any single item is limited to £500 unless a higher value is declared and agreed in writing before the move.
• We are not liable for indirect or consequential losses.

8. Items We Cannot Move

We cannot transport hazardous materials, illegal substances, perishable goods (unless agreed in writing), live animals, or items of extraordinary value without prior arrangement and additional insurance.

9. Access & Delays

If our team is unable to access the property or complete the move due to circumstances beyond our control (e.g. road closures, parking restrictions, lift breakdowns, or keys not available), we may need to reschedule. Additional charges may apply if significant waiting time or return visits are required.

10. Storage Services

Where storage services are provided:

• Storage is charged monthly in advance.
• A minimum storage period of one month applies.
• We require 7 days' notice to retrieve items from storage.
• Items in storage are covered by our insurance policy. The Customer must declare any items valued over £500 individually.
• We reserve the right to dispose of items left in storage for more than 3 months after the account falls into arrears, following written notice.

11. Payment Terms

• Payment is due upon completion of services unless otherwise agreed.
• We accept bank transfer, debit/credit card, and cash.
• Late payments may incur interest at 4% above the Bank of England base rate.

12. Complaints

If you are unhappy with any aspect of our service, please contact us within 14 days:

• Email: sales@ukremoval.co.uk
• Phone: 020 3769 9990

We aim to acknowledge complaints within 24 hours and resolve them within 14 working days.

13. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to: severe weather, natural disasters, pandemics, government restrictions, strikes, or road network failures.

14. Data Protection

We process personal data in accordance with UK GDPR and our Privacy Policy. Your data is used solely for the purpose of providing our services and will never be sold to third parties.

15. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to These Terms

We may update these terms from time to time. The latest version will always be available at ukremoval.co.uk/terms. Continued use of our services after changes constitutes acceptance of the revised terms.

17. Contact Us

UK Removal & Logistics Ltd
Unit 1, 17-18 Regal House, Royal Crescent, Ilford, IG2 7JY
Company No: 15954477
Phone: 020 3769 9990
Email: sales@ukremoval.co.uk