Privacy Policy

1. Who We Are

UK Removal & Logistics Ltd ("we", "us", "our") is a UK registered company (Company No: 15954477) providing professional removal and storage services. Our registered address is Unit 1, 17-18 Regal House, Royal Crescent, Ilford, IG2 7JY. We are the data controller for the personal information you provide to us.

Contact us about data matters: sales@ukremoval.co.uk or call 020 3769 9990.

2. What Data We Collect

We may collect the following personal information when you use our website or request our services:

• Name, email address and phone number (via our contact and quote forms)
• Move details including addresses, dates and property type
• Payment information (processed securely we do not store card details)
• Website usage data via cookies (see section 6)
• WhatsApp and call communication records

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide you with a removal quote and deliver our services
• To communicate with you about your booking
• To send service-related updates and confirmations
• To improve our website and services (anonymised analytics only)
• To comply with legal and regulatory obligations

We do not sell your personal data to third parties. We do not use your data for unsolicited marketing without your consent.

4. Legal Basis for Processing

We process your data under the following legal bases under UK GDPR:

• Contract: processing necessary to provide removal services you have requested
• Legitimate interests: improving our services and communicating with customers
• Consent: for cookies and any marketing communications
• Legal obligation: where required by law (e.g. tax and financial records)

5. Data Sharing

We may share your data with:

• Our removal team and staff who carry out your move
• Secure cloud storage providers (e.g. Google Workspace) who process data on our behalf
• Payment processors for secure transaction handling
• Legal authorities if required by law

All third parties are required to handle your data securely and in accordance with UK GDPR.

6. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our site. We use:

• Essential cookies: required for the site to function correctly (e.g. cookie consent preference stored in localStorage)
• Analytics cookies: Google Analytics 4 (GA4) – anonymised data to help us improve the site (only loaded with your consent)

You can accept or decline non-essential cookies using the banner shown on your first visit. You can also manage cookies via your browser settings at any time. If you decline, no analytics data is collected.

Third-party cookies: Our site may load content from Trustpilot (review widgets) and Google Fonts. These services may set their own cookies subject to their own privacy policies.

7. Contact Form Data Handling

When you submit a contact or quote form on our website, your data is transmitted to our team via Google Apps Script and stored in Google Sheets (secured within our Google Workspace account). This data is used solely to respond to your enquiry and arrange services. Form data is not shared with any third party beyond our own staff.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:

• Completed bookings: up to 7 years (HMRC tax record requirements)
• Quote enquiries (not booked): deleted within 12 months
• Contact form submissions: deleted within 6 months if no booking follows
• Analytics data: automatically anonymised and aggregated after 14 months

9. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (right to erasure)
• Object to or restrict processing in certain circumstances
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

To exercise any of these rights, contact us at sales@ukremoval.co.uk. We will respond within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

10. Security

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse. All data is stored on secure, password-protected systems. Our website uses HTTPS encryption for all communications.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page with the "last updated" date shown at the top.

12. Contact

For any questions about this policy or our data practices:

• Email: sales@ukremoval.co.uk
• Phone: 020 3769 9990
• Post: UK Removal & Logistics Ltd, Unit 1, 17-18 Regal House, Royal Crescent, Ilford, IG2 7JY